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SUPCONF Spring 2017

March 20-21, 2017

Seattle

A Conference For Support Professionals

SUPCONF is brought to you by the Support Driven community and it’s a conference for folks who want to make a career out of support. The theme for this year is relationships - relationships are at the heart of many of the opportunities and challenges we face every single day. We’ll explore them through our talks and dive deeper through conversations and learning from other attendees.

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Deep Talks

Talks focused on key points you can take back to your company

Your time is precious. This is why we spend weeks working with our speakers to develop deep, meaningful talks - with key points and action items that you can take back with you. And you’ll have opportunities to dive deeper into talks through breakout sessions with our speakers.

Make Connections

Build your personal advisory board

Listening to to talks with action items is one step, but connecting with those who have faced similar challenges gives you a secret weapon - a group of people who understand what you do and the challenges that you face. These people could be mentors, advisors, and comrades in your career one day.

Community Powered

The Support Driven community at your service

We’re committed to delivering the best conference for support professionals. We’re engaging our community of over 1,500 folks that care deeply about support to do it. Members from the community are involved in everything from organizing the conference to choosing and developing the talks on your behalf. For us, your experience at SUPCONF comes first.

Get updates on our community list

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JOIN THESE COMPANIES AT SUPCONF

Acuity Scheduling Deskette Help Scout Netlify Soomo Learning
Athos DigitalOcean Highrise NurseGrid SurveyGizmo
Atlassian StatusPage Dovico Hushmail Olark Teamwork.com
Automattic EventMobi Ice Edge Business Solutions Patreon The Omni Group
Basecamp Figma Illuminate Education PrecisionLender The Yeomen
BetterCloud Fracture Intercom Procore Technologies Travis CI
Big Cartel FullStory Litmus Softare Recruiterbox Unbounce
CBT Nuggets GigSalad MailChimp SeatGeek Vend
Chefsteps GitHub moovel Seed Vox Media
Celebration! Cinema CloudApp healthfinch Moz Wistia
Zapier Chute Spikeball Shopify Papertrail
OhmConnect Merchant Advance Capital Zendesk AtmosFX

speakers

Anna Brozek

Big Cartel
Leading Your Peers

Jake Bartlett

Atlassian StatusPage
From 12 to 2,000: Navigating relationships post acquisition.

Giovanna Allegretti

Soomo Learning
Boundaries and Burnout

Micah Bennett

Zapier
Perfecting your hiring process by applying your values

Erin McCaul

Moz
We Thought it Would Never Happen to Us: How to Maintain Your Team Culture when Shit Hits the Fan

Mike Stone

BetterCloud
Learning & Managing with Peer Reviews

Anna Nagy

Travis CI
Supporting The Experts

Peter Shin

Olark
Staying Human in an AI world

Lisa Hunt

Moz
Building a Support Community (or how I turned out to be an accidental networking genius)

Mat Patterson

Help Scout
I've Done All The Dumb Things

Kimberly Bringas

Olark
When Face to Face isn’t an Option: Approaching Conflict in a Remote Work Setting

Kallen Bakas

Illuminate Education
Being a Social Person in a Remote World: How does one cope?

Jessie Squires

Illuminate Education
Why Liberal Arts Majors Make the Best Support Agents

Darren Lee

Intercom
Moving from Australia to SF

Kendall Burke

Acuity Scheduling
Swipe Right For the Perfect Job

Alison Groves

HighRise
Oh, the Humanity!

Katherine Shaw Abbott

Shopify
Product Support Networking

Anthony Di Feo

Shopify
Product Support Networking

sponsors

PARTNERS

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PREVIOUS EVENTS

TICKETS

VENUE

ImpactHub Seattle
220 Second Ave South
Seattle WA 98104

HOTEL

Courtyard Seattle Downtown/Pioneer Square
612 2nd Avenue
Seattle WA 98104